Welcome to Sanvi’s Kitchen. By placing an order on our website, you agree to the following terms and conditions:
1. Product Representation & Variations
Illustrative Images: All images shown on the website are for illustrative purposes only.
Actual Product: Because our products are handcrafted in small batches, the actual product may vary slightly in appearance, color, or texture from the website images.
Availability: All orders are subject to stock availability.
2. Dietary & Allergy Information
Ingredient Review: Customers are responsible for reviewing the full ingredients list for every product before purchase.
Sensitivities: If you have any known food allergies or sensitivities, please check the ingredients carefully to ensure the product is safe for your consumption.
Cross-Contamination: Our products are prepared in a traditional kitchen environment; please be aware of your specific dietary requirements.
3. Pricing & Payments
Price Changes: Prices for our products are subject to change without prior notice.
Secure Payments: We use secure third-party payment gateways. We are not responsible for any issues arising from the payment provider’s server or technical errors.
Order Confirmation: An order is considered confirmed only after successful payment.
4. Order Cancellations & Modifications
Cancellation: Once an order is processed for shipping, it cannot be cancelled.
Changes: Please double-check your shipping address and contact details. We are not responsible for delivery failures due to incorrect information provided by the customer.
5. Liability & Product Care
Storage: Customers must follow the specific storage instructions provided on the labels, such as using a dry spoon or refrigerating specific items like the raw tamarind premix.
Handling: Sanvi’s Kitchen is not liable for the spoilage of products due to improper storage or handling after delivery.
6. Shipping & Delivery
Third-Party Delivery: We use third-party courier services for shipping. While we ensure premium packaging, we are not responsible for delays caused by the courier partner or weather conditions.
7. Intellectual Property
Ownership: All content, including the brand name, logos, and images, is the property of Sanvi’s Kitchen. Any unauthorized use is strictly prohibited.
Contact Us
If you have any questions regarding these terms, please reach out to us at: Email: hello@sanviskitchen.com